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7 ways small businesses can take advantage of Halloween
According to the National Retail Federation 71.5 % Americans will spend almost $8 billion during Halloween in 2012. For any kind of business, big or small, online or brick and mortar, Halloween...
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6 ways small businesses can get back on their feet after Sandy
If you are in an area where Hurricane Sandy tore through, you are in our thoughts and prayers. We hope you and your loved ones are safe and secure. However, if you are a small business owner, and...
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Topics in Small Business: Presidential Election Preview
Courtesy of FreeDigitalPhotos.net With the presidential election less than a week away, undecided voters are in a bind to choose which candidate will best serve their interests as the next President....
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6 tips to prepare your website for the holiday rush
Photo courtesy of FreeDigitalPhotos.net The holiday season is upon us, and hundreds of millions of consumers this month and the next will spend billions of dollars buying stuff. This month has...
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Google report shows boost in online shopping
Courtesy of FreeDigitalPhoto.net A new study released by Google classifies the upcoming holiday season as the first “non line” shopping season, meaning that the line between online and offline shopping...
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How seasonal businesses can thrive year round
This past Halloween, you might’ve purchased your costume from a spooky superstore like Spirit or Halloween Adventure. Come Thanksgiving, it’ll be time to stock up on turkey, stuffing, and cranberry...
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7 ways small businesses can promote themselves during Thanksgiving
Thanksgiving is only 10 days away. Whew! This is the time of the year to be thankful and show appreciation to your clients and customers who have made your small business successful. People are going...
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9 ways small businesses can compete with the big guys during holidays
Image courtesy Muffet Most small business owners during this time have a severe case of butterflies in the stomach syndrome. They know that while holidays can be a very good time for them, they are...
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Industry Focus: Live Chat for Toy Stores
Courtesy of FreeDigitalPhotos.net Toy stores probably experience most of their business right now, between Thanksgiving and Christmas. With more parents shopping around online before making a purchase,...
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Topics in Small Business: Stay Alive Admist Shopping Trends
Courtesy of FreeDigitalPhotos.net We’ve written a lot about how online and mobile shopping have spiked in recent years, with this holiday season shaping up to be the busiest e-commerce has seen yet....
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9 Helpful Resources for Small Business Owners
Courtesy of FreeDigitalPhotos.net Starting and running a small business can be a risky game, subject to small changes in the local economy or the appearance of a big competitor. Small business...
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5 Ways to optimize your website for mobile customer support
Courtesy of FreeDigitalPhotos.net Maintaining a presence on the Internet through the use of social media and a well-designed company website is a must, but many companies forget that they must also...
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TOP 10 REASONS TO TRY LIVE CHAT ON YOUR WEBSITE
Whether you’ve had an online business for years or you are just getting started, there are endless benefits to adding live chat to your website. We’ve narrowed down the top ten reasons to try live...
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Customer Service Cornerstones For Your Online Business
As a business owner and a consumer, you know that a company’s level of customer service can make or break a customer’s loyally and commitment to a brand. Unfortunately one drawback of running an...
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Negotiation skills – are they the key to success in business?
There are two types of people in the world – those who enjoy haggling to get the best deal, and those who would rather avoid it if they could. Even if you’d prefer a visit to the dentist than a...
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Announcing The LiveHelpNow Customer Service Challenge!
LiveHelpNow is pleased to announce The LiveHelpNow Challenge, a monthly ranking that measures the top 100 companies providing exceptional customer service-measured by LiveHelpNow’s customer service...
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DIY Content Marketing: Realistic Rules and Tools to Get You Started
If you are a business owner, by now you have heard the hype about content marketing. You may have heard that traditional marketing is not going to deliver dependable results, as it has in years past....
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How to Respond to E-Mail Complaints Effectively
As a commercial business providing any kind of service or product to the general public, you are likely to find that you occasionally get feedback that is less than positive. You might provide...
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5 Things Your Business Needs to Stop Doing Right Now
Running a business is exhausting, its time-consuming, and it can easily take over your life. When something takes over your life, it can majorly cloud your judgment. When something clouds your...
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How to Boost Your Productivity by Outsourcing
Whether you’re a small business owner, solo entrepreneur, or just a hard working person trying to get more done in less time, you can maximize your productivity by outsourcing. A lot of people hear...
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The Buying Process and The Impact of Technology
You’re not imagining it: Consumers are more impatient than ever before. According to the National Center for Biotechnology Information, attention spans are shrinking – dropping from 12 seconds in 2000...
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Customer Profiling and Its Benefits
Recall the last time you had a good conversation with someone you’d known for a long time. Compared with talking with someone you’d just met, wasn’t speaking with an old friend far easier and more...
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What Does the LiveHelpNow Challenge Mean for YOU?
These days, customer service is king. Companies like Amazon are constantly heralded for their exceptional customer service, and their constant willingness to go above and beyond for their customers....
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How Cloud Technology is Shaping SMBs Productivity
Long time back ‘Cloud Computing’ entered the world of technology. Since, then hosted services are used by billions of corporations from all around the world. The capabilities of cloud computing have...
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LiveHelpNow Makes the Inc. 5000 List!
As a leading provider of fully-featured customer service software, we are proud to announce we have been named to the Inc. 5000 list of fastest growing companies. LiveHelpNow was ranked #4 in...
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HelpSquad Partnership with LiveHelpNow
It’s been a busy month for us, after recently being named to the Inc. 5000 list, we are excited to share more good news. We are happy to announce that HelpSquad, LLC, a live chat answering service,...
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Live Chat is Dead: Long Live the Text!
Yes, you read that correctly. LiveHelpNow, the chat software company is declaring that traditional chat for customer service is a thing of the past. Have you ever been on a website and needed to ask a...
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Why Niche Content Marketing Trumps SEO Every Time
There has been much ado about Search Engine Optimization. Knowing that most customers rarely get past the first page of search results, companies have been quick to invest in SEO, the process of...
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Making Readers Feel: Using Emotion to Promote Your Content and Brand
Few marketers would disagree that emotion drives response. Yet pulling off a successful emotionally engaging campaign, especially for smaller brands with less name recognition, is easier said than...
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The things that scare us about SEO for small businesses
Working closely with small business has given us a great insight into the day-to-day challenges small business owners face. One of them is staying competitive in an increasingly online-dominated world...
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Automated Live Chat Agents Are Going To Take Our Jobs. Or Aren’t They?
Typically, major technological advancements generate a sense of excitement. However, they also have the ability to create controversy. Often there is an underlying concern that rapid innovation will...
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Bad Enough that Customers Aren’t Always Right…What If Your Customers Are Just...
Before you get offended by the title…just hear us out. As we take this moment to acknowledge the existence of stupidity, we promise to do it as respectfully as humanly possible. We aren’t the first...
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Leadership and Followership Learned From Dance
Sometimes the most valuable lessons in leadership and followership come from outside the office. Meet Mario Che and Jeanette Fiallo, Latin dancers from Florida. Photo by Ray Lopez Photo by The Scene...
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Closing the Generational Gap in Workplace
Closing the generational gap might be easier through mutual collaboration and mentorship. “Don’t make fun of your mother for needing help with her computer. She taught you how to use a spoon!” The...
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20 Ways To Make The Live Chat Experience More Personal
Yes, people want speed and convenience. But, what they really want is a personalized experience. Have you ever called a customer service line in desperate need of assistance only to be greeted by...
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Understanding The Customer Lifecycle Management Process in 5 Easy Steps
The term customer lifecycle management sounds like a topic that would be suited better for an MBA thesis than a small business strategy. It involves understanding concepts that include the key factors...
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20 Customer Experience Influencers You Should Follow NOW
“Those people who develop the ability to continuously acquire new and better forms of knowledge that they can apply to their work and to their lives will be the movers and shakers in our society for...
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3 Reasons You Should Attend #SmallBizCX19
#SmallBizCX19 isn’t your typical business conference. For starters, it’s 100% online and 100% free. Secondly, and most importantly, it is centered around improving your business’s customer...
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Triggered by the 7 Service Triggers: Know What Sets Your Customers Off
Everyone has a pet peeve. For me, it’s loud chewing. I (and I cannot stress this enough) absolutely hate when someone obnoxiously chomps away on their food. Shockingly, I’ve encountered plenty of...
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Dogs are Customers, Too: Brands with a Dog Customer Experience
People love their pets. According to a Harris Poll survey, 95% of all pet owners consider their pets to be members of the family. The same study also found that pet owners show their love for their...
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Always Be Amazing: A Lesson in Lombardi Time with Shep Hyken
Vince Lombardi was a great football coach. But, he was an even more amazing leader. Why? Because, the Green Bay Packers coach held himself, his team and his coaching staff to a higher standard....
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The Pros and Cons of “Live Chat” Support vs. Traditional Phone Support
As a self-admitted anal-retentive personality, I have a strong passion for lists. List-making makes me feel organized and like I have my life together. The opportunities for list-making are many…...
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Customer-first: Lessons From Small Town Shop
I live in a small town. It really is a charming place, with community events, homey book stores, a historic movie theater, and even a record store. Small towns are said to be the heart of America and...
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6 Small Business Tips for Tracking Customer Service Issues on the Cheap...
The sky is blue. Water is wet. Elvis is the King. Great customer service will get you loyal customers… These are all well-known facts. If you ask a satisfied customer of a major brand (i.e. Amazon,...
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5 Ways Technology Will Influence The Future Of Customer Service
For any business to excel, impeccable customer service is simply non-negotiable. Great customer service will not only pull in new clients for you, but it will also improve customer loyalty. Whether it...
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Chatbots: The Business Guardian Angel!
Chatbots, a form of artificial intelligence, conduct chat through auditory or textual methods. Their purpose is to help businesses answer customers as any human agent would do. Interesting, isn’t it?!...
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Here Comes the Bride… and She’s Using Live Chat Text Messaging
As a local, family-owned, brick and mortar business, we are always looking for ways to differentiate ourselves and stay relevant. Our store, Darianna Bridal & Tuxedo in Warrington, PA, dresses...
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5 SMS Marketing Mistakes and How to Avoid Them
When it comes to business, you want to stay in contact with your customers. But, you also want to reach out to them without bothering them. If you do it properly, you can accomplish this through text...
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5 Tools You Need to Start a Remote Online Business in 2021
Even before the COVID-19 pandemic, more and more entrepreneurs were exploring the options of remote online business. In a 2019 survey conducted by Buffer, the data showed that 31% of respondents were...
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Guest Post: A Guide to Merchant Services for Small Business
If you’re a small business looking to offer your customers more ways to pay, you’ll need to acquire merchant services. But what are merchant services, and how do you find the right provider for your...
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